1. Subject of the General Terms and Conditions
The general terms and conditions regulate the contractual relationship between Birgit Boettcher (hereinafter referred to as Coach) and the client when using, paying for, and carrying out offered and agreed services. They apply to all business transactions with the client and are part of the contract. Deviating terms and conditions of the client shall not apply.
2. Conclusion of Contract
A contract is concluded through the client's order and the corresponding acceptance by the Coach. The client's order and the Coach's acceptance may be made by sending an email, by a written order, or verbally by telephone / in person.
3. Right of Withdrawal
The client has a four-week written right of withdrawal after receiving the order confirmation from the Coach. This right of withdrawal expires if the Coach provides the service before the deadline expires in consultation with the client, or if the client has already used the service.
4. Place and Time of Service
Coaching usually takes place at the Coach's practice, online, or by telephone. Times and appointments for services are agreed upon in the contract. The Coach will only act after the contract has been concluded.
5. Liability and Warranty
The Coach will personally carry out all commissioned services and work to the best of their knowledge and belief.
All documents, information, data, and knowledge obtained during the provision of services concerning the client will be treated confidentially even after the end of the business relationship or the concluded contract and will not be made accessible to any third party.
The Coach is only liable in case of intent and gross negligence and, in the event of lawful liability, only up to the amount of the order value.
The Coach provides the commissioned services at the contractually agreed date. They will endeavour to adhere to this to the best of their knowledge and belief. Should an appointment not be possible for either party, a replacement appointment will be arranged.
Appointments that cannot be kept by the client must be cancelled at least 48 hours before the appointment, otherwise half of the agreed fee will be charged.
6. Fees and Payment Terms
For commissioned and provided services, the applicable or agreed fees are due immediately upon receipt of the invoice. The client pays in cash at the agreed appointment or transfers the amount after receiving the invoice.